Pet Homes 2u always strives to make sure that your product reaches you in perfect condition and there are rarely circumstances any issues or problems have arisen when ordering with us.
If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 7 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.
On arrival, if you find that your hutch, cover run or any other item you’ve purchased through this website is damaged, then please take a picture of it as soon as possible and send it to us via email, with a brief explanation how you found the damage, whether it had happened in transportation etc.
If you have received the wrong item, than again please inform us as to what you ordered and what you recovered, preferably with a picture.
Please note if any items have been ordered in error from the customer, a return fee will be implemented.
You have 24 hours to get back to us with any problems you may have